Client Relations Executive / Customer Experience Specialist / Client Success Manager

Role Description

This full-time hybrid role, based in Singapore, combines in-office collaboration with some work-from-home flexibility. The Client Relations Executive / Customer Experience Specialist / Client Success Manager is responsible for managing day-to-day client interactions, ensuring that client needs are understood, addressed promptly, and translated into actionable solutions. Responsibilities include overseeing client accounts, coordinating internal teams to deliver services, monitoring client satisfaction, and proactively identifying opportunities to improve the customer experience. The role involves preparing regular updates and reports for clients, handling escalations professionally, and supporting brand initiatives that align with each client’s goals. The successful candidate will act as a primary point of contact, building trust and maintaining strong relationships that help clients’ brands grow.

Qualifications

• Candidates should possess strong Business Relationship Management and Account Management skills to oversee client portfolios and support long-term partnerships.
• Candidates should possess excellent Client Relations and Relationship Building skills to serve as a dependable, solution-oriented contact for clients.
• Candidates should possess clear and professional Communication skills, including the ability to present information and manage expectations with diverse stakeholders.
• Candidates should possess skills in customer experience or client success, with the ability to analyze feedback and recommend improvements.
• Relevant experience in client-facing roles, such as account management, customer success, or business development, preferably in marketing, branding, or professional services.
• Strong organizational and time-management abilities, with comfort handling multiple clients and priorities in a fast-paced environment.
• Ability to collaborate effectively with cross-functional teams and work independently in a hybrid setting.
• Diploma or degree in Business, Marketing, Communications, or a related field is beneficial; equivalent work experience is also valued.

#J-18808-Ljbffr