Nanyang Polytechnic is seeking a Senior/Lead Executive in the Centre for Service Excellence to enhance service delivery for learners, industry partners and the public. You will map customer journeys, handle complaints, feedback and quality service matters, balancing strategic planning with operational execution.
You will design processes, analyze data with Excel/Power BI, train teammates, and coordinate replies, ensuring governance and consistent service across touchpoints.
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To apply for this job please visit en-sg.whatjobs.com.
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