Senior Customer Experience & Service Innovation Consultant

NEA National Environment Agency seeks a Senior Customer Care Consultant to deliver the full spectrum of frontline customer service at the One-Stop Information and Service Centre (OSISC). You will engage walk-in customers, manage enquiries and feedback, and contribute to service innovations based on frontline insights.

You will support digitalisation efforts, test new technologies including AI tools, and collaborate with other government agencies and partners to broaden service accessibility and

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