Senior Customer Experience & Contact Centre Executive

PUB, The National Water Agency, invites applications for a Contact Centre Executive/Senior Executive at the Joint Operations Centre in Singapore. You will manage customer feedback across calls, emails, live chat, and apps, performing case creation, updates, and first-call resolutions where possible.

You will work in a fast-paced team, maintain service levels, escalate as needed, and support IVR deployment during high-volume periods. A Diploma in Business/Communications or equivalent is required.

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