Customer Service Officer (MNC/Near MRT/5 Days/Career Growth/Training Provided)

Responsibilities:

• Play an active role in delivering service excellence, enhancing customer satisfaction and provide consistent quality customer service.

• Liaise with customers on incoming queries, ensuring timely and effective execution of customer orders, handling stock allocation, processing of delivery orders and invoices.

• Handle claims received from customers.

• Handle office reception duties include attending to incomings calls and emails.

• Liaise with forwarders to arrange pickup, fumigation, perform bookings and advise shipment details to customers.

• Prepare documentations relating to Certificate of Origin, Letter of Credit shipments, etc.

• Proper keep and filing of import / export documents.

• Perform any other duties assigned by the superior.

Requirements:

• 1-3 years of relevant experience in logistics / customer service / sales support or related field.

• Knowledge of import/export procedures and certificate of origin, Letter of Credit, documentation will be an added advantage.

• Customer service oriented & good interpersonal skills.

• Possess initiative with a positive attitude, willing to learn, able to work independently and a team player.

• Meticulous, well organized and ability to multi-task.

• Pleasant and mature personality with the ability to manage difficult situations.

• Proficient in Microsoft Office

• Fresh graduates are welcome to apply. Training will be provided.

Outlook and other office applications

• Fluent in both written and spoken English, Chinese in order to liaise with Chinese speaking clients/business associates

• 5-day work week at East area

Our offer:

• Highly rewarding remuneration package and compensation.

For interested candidates, please include in your resume the following details:

• Reasons for leaving your last and current employment

• Last Drawn Salary and Expected Salary

• Availability

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