AI/SaaS Customer Success Manager (CSM) [5 days, Raffles Place]

Job Title: Customer Success Manager / Head of Customer Success (AI / SaaS)

Salary: $7,500 – $15,000 (Based on Experience)

Location: Raffles Place

Work Schedule:

• Monday to Friday
• 9:00 AM – 6:00 PM
• Monthly Rest Days: 8

Responsibilities:

• Lead enterprise customer onboarding and ensure successful adoption of AI Agent solutions
• Understand clients’ business processes and recommend AI-driven solutions to improve productivity and operational efficiency
• Build and implement customer success frameworks, including onboarding, customer health monitoring, risk management, and SOPs
• Analyze customer feedback and collaborate with product and engineering teams to enhance product features and user experience
• Monitor customer engagement, identify churn risks, and develop strategies to improve retention and satisfaction
• Develop customer training materials, best practices, case studies, and standardized onboarding processes
• Build long-term relationships with enterprise stakeholders and provide strategic product guidance
• Drive customer advocacy initiatives, including referral programs, customer communities, and success stories
• Leverage AI tools and automation to improve customer success operations and team productivity

Requirements:

• Proven experience in Customer Success, B2B SaaS, Enterprise Software, AI, or a related technology industry
• Strong understanding of enterprise customer lifecycle management and customer success best practices
• Experience building or improving customer success processes, frameworks, or operational workflows
• Excellent communication, stakeholder management, and problem-solving skills
• Product-oriented mindset with the ability to translate customer needs into actionable improvements
• Self-driven, entrepreneurial, and comfortable working in a fast-paced environment
• Relevant professional experience is highly valued; diploma or degree is not mandatory
• Candidates able to start work immediately or on short notice will have an advantage

Additional Information:

• Opportunity to join a fast-growing AI technology company specializing in enterprise AI Agent solutions
• Exposure to enterprise clients across China and Southeast Asia
• Opportunity to shape the customer success function and influence product strategy
• Hybrid work arrangement with collaboration across Singapore and Shenzhen

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