Senior Technical Account Manager, Intelligence Services

About Us:

At Recorded Future, we built the world’s largest and most advanced threat intelligence platform – Enabling
organizations to outpace, outthink, and outmaneuver adversaries with intelligence-led security. Trusted by the
world’s leading enterprises, governments and security teams, we fuse cutting-edge data science, automation,
collection and expert human analysis to transform how intelligence is operationalized across modern security
operations. Our mission: secure the world with intelligence.

About You:

You are a seasoned and trusted technical advisor who excels at blending strategic insight with hands-on
expertise. You can translate complex intelligence and security concepts into tangible and measurable customer
value. You are proficient at tailoring your consultative engagement for both tactical and strategic audiences,
mapping technical intelligence outcomes to quantifiable business risk reduction. Equipped with strong business
acumen, you’re comfortable engaging at all organisational levels, from SOC analysts to CISO’s, and consistently
drive successful intelligence outcomes through deep customer understanding, robust stakeholder relationships,
and proactive guidance, helping organizations to fully realize the value of Recorded Future’s Intelligence Cloud
through unquestionable intelligence-driven ROI and risk reduction.

Proficiency in English and Korean (spoken and written) is required for this role to effectively support and engage Korean-speaking customers, stakeholders, and cross-functional teams in regional business operations.

What You’ll Do:

• Own the technical and strategic success of assigned customer accounts across their entire intelligence journey, from onboarding to renewal
• Partner with customers to define and deliver intelligence-led outcomes using Recorded Future’s full suite of capabilities across the platform, integrations ecosystem and services portfolio
• Monitor and drive intelligence platform adoption, analyze usage patterns and integration health to ensure sustained operational success
• Conduct regular executive and technical business reviews, presenting value realization metrics and maturity progression
• Proactively identify and mitigate risks to account health and renewal, including budget related constraints, competitive pressure, and loss of champion or stakeholder turnover
• Preempt customer needs and proactively identify growth opportunities to ensure customer satisfaction, retention and platform expansion
• Serve as the primary technical liaison, collaborating with the customers SOC, CTI, engineering, GRC, threat hunting, vulnerability management and other security teams on configuration, data integration, and optimization
• Design and execute strategic customer success and intelligence adoption plans that align business priorities with Recorded Future capabilities and measurable outcomes, in partnership with account directors and cross-functional Recorded Future teams
• Collaborate cross-functionally with sales, product management, data science and intelligence teams to ensure a unified customer experience
• Lead bespoke intelligence advisory engagements, addressing emerging threats, collection priorities, intelligence workflows, configuration and tuning, and strengthening of customer tradecraft and platform proficiency
• Serve as a trusted advocate and voice of the customer, influencing product direction and services innovation
• Mentor team members and contribute to continuous improvement of advisory methodologies
• Appropriately manage multiple complex and competing priorities, while maintaining world-class levels of quality consistency at all times in alignment with organisational metrics and KPI’s
• Maintain exemplary level of administrative rigor in Recorded Future systems of record, ensuring meaningful updates on successes, outcomes, customer sentiment, and

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