[Central Hospital] Customer Experience Officer – UP$3500 (Mon-Fri Office Hours) #HCY

Working Hours: Mon- Fri Office hours (830am-6pm), have to be open to on call duties on weekends if rostered

Location: Central

• Ensure patient information is updated in an accurate and timely manner
• Ensure all documents and data are properly kept, filed and disposed of in accordance to hospital polices
• Support all enquiries from private patients, external and internal stakeholders
• Co-ordinate appointments that best match patients’ requests while ensuring all clinical and operational guidelines are met
• Arrange admissions and act as the point of contact for patients, doctors and internal stakeholders
• Practice good listening and probing skills to understand patients’ / NOKs’ requests and identify their needs
• Ensure good communication with the patients and/or NOKs, to address their queries and requests (e.g. through the choice of words, speed of speech, voice tonality and clarity)
• Support initiatives to provide go-the-extra-mile service to patients and NOKs
• Handle complaints and difficult patients/NOKs tactfully and apply service recovery when necessary
• Co-ordinate appointments with respective stakeholders in the hospitals and chaperone of VVIP/ VIP to ensure a seamless patient journey
• Support direct admission and air evacuation

Job Requirements:

• Min Diploma in any discipline
• At least 3-4 years working experience in healthcare industry or any service-related industries, especially in frontline or customer-fronting role

For interested candidates, please send your most recent and updated resume to [email protected]

Tsin Chien Yee Sally
R25127272
Recruit Express Pte Ltd
EA License No. 99C4599

Tagged as: Clari