Customer Experience & Service Improvement Analyst

Recruit Express Pte Ltd is seeking a customer service professional with 3–5 years of experience in financial services to manage call surveys and resolve complaints effectively. The role also involves supporting service improvement initiatives, gathering requirements, testing, data prep, and post-implementation follow-up, with responsibilities including escalation assessment and timely responses.

Ideal candidates will have strong communication skills, the ability to handle ambiguous responses,

#J-18808-Ljbffr