Inside Sales and Contract Engineer (9 months Contract)

Key Responsibilities and Outcomes:

Inside Sales Responsibilities:

To provide exceptional levels of Customer Service

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To respond swiftly and accurately to all customer queries within pre-agreed timescales

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Produce Sales Quotations, Pre-qualification documents, Technical Proposals and any other form of information required by the customer / potential customer

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Responsible for delivering high levels of customer satisfaction at all times

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Ensure quotations are recorded accurately and in a timely fashion, to maintain departmental KPI’s

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Ensure accuracy of quotations, technical documentation, customer Purchase Orders and any other related documentation prior to issue to Contracts for booking in

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Progress/chase outstanding quotations within pre-agreed timescales and report accordingly

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To maximise the potential of key accounts and new business with existing and new customers

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Use existing procedures to solve routine or standard problems

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Work under supervision and direction from the Customer Service Manager

Contract Engineering Responsibilities:

Organise the provision of diagrams, drawings and plans as required by the conditions of the order.

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Accept and review the factory Order Confirmation, ensuring the accuracy of all data contained within it.

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Review sales order promise dates and adjusts were necessary based on the latest information from purchasing, never allowing orders to go late.

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Communicate with factory points of contact on orders with delivery issues and escalate orders where appropriate to the Operations Manager for further follow-up.

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Carry out the purchasing function of the day-to-day tasks.

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Expedite suppliers on a regular (weekly) basis to ensure on time delivery of purchased items and run delivery performance reports as part of supplier performance evaluation

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Organise the provision of technical schematics, drawings and administrative response to Project Contracts and Sales Orders as required by the conditions of the job