Role and Responsibilities
Lead account management responsibilities for key regional insurance provider relationships to establish, manage and grow device protection and service solution offerings. This includes:
Managing day-to-day partner engagements with key partners, including sales performance reviews, commercial negotiations and contracts, go-to-market planning, co-marketing, solution planning, and trouble-shooting
Exploring new sales programs and revenue models with partners
Identify and project manage new initiatives, from concept development and planning to activation and performance tracking, responsibilities would include:
Conducting market research, competitive landscape, partner evaluations to develop new business program models and success cases
Developing and evaluating new business concepts and programs, evaluating program feasibility and business impact. Areas of exploration can include rental, subscription or guaranteed value programs, and device refurbishment
Running pilot programs with partners to test new concepts, while tracking and reporting performance to key internal / external stakeholders
Creating program guidelines and support program implementation at scale
Facilitate cross-functional alignment to drive Samsung Care+ programming across key organizations including device sales teams, legal, finance organizations, field service, retail and channel organizations
Liaise with global and local counterparts to reinforce global guidance, provide regional direction and report local updates and program performance
Develop and present Samsung Care+ program updates, new business / program plans, product performance to key senior stakeholders at global / regional levels
Skills and Qualifications
Ideal candidate will have sales and/or business development experience in carrier/retail business, electronics/mobile manufacturing, and/or device insurance
Experience / understanding of mobile care programs and customer service repair programs and processes, including device trade-in
Experience with retail channel and/or carrier operations including field force management, promotion mechanisms and processes, performance tracking etc.
Experience with local insurance companies or third-party administrator (TPA) partners
Experience negotiating and managing commercial partner agreements
Familiarity with mobile OEM device supply chain process
Knowledge related to repair and distribution of refurbished phone markets will be beneficial
Proven ability to navigate organizations and drive implementation
Proven track record of successfully managing senior-level relationships both internally and with external customers and partners to deliver sales
Analytically adept to inform logic with data
Proficient with MS Power Point, Excel, and Word
Excellent communication & collaboration skills
Deep knowledge and previous strategic experience in mobile category desired
Prior experience in strategy consulting or internal strategy group desired
To apply for this job please visit en-sg.whatjobs.com.
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