Field Account Manager

The Field Account Manager is a field-based role who drives revenue growth and customer relationships across assigned accounts in their territory by leading the sales process end‑to‑end, executing account plans, and coordinating Technical Sales involvement to secure adoption and long‑term customer partnership within the assigned account base.

Key responsibilities

• Build and maintain strong, multi‑level, long‑term customer relationships to strengthen account engagement, satisfaction, & retention and protect recurring revenue

• Expand Sartorius’ share‑of‑wallet within assigned accounts by actively driving cross‑selling and multi‑product penetration in line with account plans and expected portfolio mix to increase revenue per account

• Lead the commercial stages of the sales cycle (proposal, negotiation, commercial closure) for opportunities within assigned accounts, orchestrating Technical Sales involvement for early‑stage opportunity creation, technical validation & technical closure to increase win rate and solution adoption

• Identify and develop growth opportunities within assigned accounts, leveraging Technical Sales for technical validation, trials, and solution design to deepen engagement across stakeholders, uncover new internal use cases, and expand adoption of the Sartorius portfolio

• Drive adoption of innovative and newly launched products by positioning value, ensuring successful implementation, and delivering NPI‑related targets (e.g., adoption rate, conversion from trials) to accelerate time‑to‑revenue

• Integrate newly won customers into the assigned account base to ensure continuity of relationships and expansion, capturing all new use cases into the account plan to enable systematic account development and prevent value leakage post‑sale

• Actively use SFDC to maintain pipeline accuracy, documenting all customer interactions, and ensuring accurate forecasting and data‑driven territory steering to support effective prioritization and performance transparency

Qualifications & skills

• Bachelor’s degree in Life Sciences, Engineering, or related field

• 3+ years field sales experience in the life science or technical industry, managing mid‑size or large accounts

• Strong commercial acumen with proven negotiation, opportunity management, and account planning skills

• Confident communicator able to influence diverse decision‑makers and effectively partner with Technical Sales to shape customer solutions

• High proficiency in CRM (SFDC) for pipeline management, forecasting, and data‑driven sales steering

• Self‑driven, results‑oriented, and capable of coordinating cross‑functional stakeholders to deliver account outcomes

• Willing to travel >50% as this role is heavily focused on external customers

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Tagged as: Forecasting, Pipeline Management, Salesforce