TDCX is seeking a Quality Manager to monitor channels, evaluate agent performance, and ensure compliance with company policies and regulations. You will provide structured feedback and drive improvement initiatives across accounts.
You will collaborate with Operations, Training and Clients to develop evaluation programs, use call center tools to analyze trends, and maintain the Quality Management System.
#J-18808-Ljbffr
To apply for this job please visit en-sg.whatjobs.com.
Follow us on social media