TDCX Group, a Singapore-headquartered global BPO leader, seeks a quality assurance specialist to monitor and evaluate agent performance and customer interactions across brands. You will provide structured feedback, analyze quality data, and collaborate to enhance QA processes and service delivery.
Ideal candidates have formal qualifications in QA or related fields, with experience in quality audits, data analysis, and training of support agents.
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To apply for this job please visit en-sg.whatjobs.com.
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