Sales & Customer Experience Executive [SL]

Sales & Customer Engagement

• Represent the company and promote its premium lighting and luxury home décor range to customers.

• Engage with walk-in customers to understand their requirements and provide suitable product solutions.

• Provide product demonstrations, information and recommendations to support customers in making informed purchasing decisions.

• Manage the customer journey from initial enquiry through to purchase and follow-up.

• Develop new sales opportunities through customer follow-up, referrals and other appropriate business development activities.

Team & Operations

• Work collaboratively with the retail team to support sales activities and maintain high service standards.

• Share relevant customer feedback and product enquiries with the appropriate internal teams.

• Assist with day-to-day showroom and retail operations as required.

Website & Social Media

• Manage and maintain the company’s website and social media platforms, including Facebook and Instagram.

• Update product information, promotional materials and other relevant digital content.

• Support the company’s online presence through timely and accurate content updates.

Other Duties

• Perform other relevant sales, marketing, customer service and administrative duties as assigned.

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