Customer Success Manager (New York City Metropolitan Area)

About the job

Join a fintech startup automating accounts receivable for B2B companies, founded by a former YC founder with a prior exit and growing 15-20% month over month. As the founding Customer Success Manager, you'll own the post-sale customer experience and help shape how the company onboards, retains, and grows its customers.

Key responsibilities

• Own onboarding and implementation for new customers
• Drive product adoption, retention, and expansion across the customer base
• Act as the voice of the customer to product and leadership
• Build early customer success playbooks and processes

Qualifications

• Customer success or account management experience in B2B SaaS or fintech
• Comfortable with technical products and finance/AR workflows
• College degree
• Able to work in person in New York City, 5 days a week

Compensation

• $100,000 base salary
• $160,000 OTE

Why join

• Founding CS role with direct influence on the customer experience
• Early team at a company growing 15-20% month over month

Interview process

• AlwaysHired 15-minute phone screen
• 30-minute video interview with the CEO
• In-person onsite in New York (~2.5 hours) with the founding team