Customer Experience Coordinator + Personal Assistant

Brentwood, TN Area

Local, In-Person Position

I’m looking for an amazing, organized, proactive person to join my team at Amy Robeson / Sacred Awakening!

This is a unique opportunity for someone who enjoys variety, loves helping people, and thrives in a creative, heart-centered environment.

The role combines personal assistance, customer service, social media support, and helping behind the scenes with our live crystal shows!

WHAT YOU’LL BE DOING

Customer Service & Inbox Management

• Monitor and respond to customer service emails and inquiries.
• Manage Facebook and Instagram messages and comments.
• Respond to communication through SMS, WhatsApp and LiveChat
• Provide voice/phone customer service for our students
• Identify important messages that need my personal attention and make sure I‚Äôm aware of them.
• Follow up on customer questions, requests, and outstanding conversations.
• Help ensure nothing falls through the cracks!

Social Media & Community Support

• Help manage our social media accounts and Facebook communities.
• Respond to comments, questions, and messages.
• Assist with scheduling posts and keeping our communities engaged.
• Support additional social media projects as needed.

Crystal Shows & Live Sales

• Help prepare and organize crystals for our live shows.
• Assist with product displays, inventory, and pricing.
• Provide behind-the-scenes assistance during live crystal shows.
• Help track customer purchases and coordinate orders.
• Assist with packaging, shipping preparation, and customer follow-ups.

Personal & Administrative Assistance

• Help organize my schedule, priorities, and daily tasks.
• Assist with projects, scheduling, and administrative needs.
• Help with local errands and occasional events.
• Be a proactive extra set of hands to keep things running smoothly!

WHO WE’RE LOOKING FOR

Extremely organized and detail-oriented.

Excellent written communication and customer service skills.

Comfortable with Facebook, Instagram, email, and online technology.

Self-motivated, dependable, and proactive.

Able to manage multiple responsibilities and prioritize effectively.

Friendly, professional, and genuinely enjoys helping people.

Comfortable working within a spiritual, healing, and personal-development business.

Experience in customer service, social media, administration, or personal assistance is preferred.

POSITION DETAILS

• Local candidates only ‚Äî Franklin, Brentwood, or surrounding Nashville areas.
• Must be available to work in person at our office.
• Schedule and compensation discussed during the interview process.

HOW TO APPLY

Please email [email protected] with:

1. Your resume and relevant experience.
2. A little about yourself and why you’d be a great fit.
3. A short 2-5 minutes video describing the ideal way to handle customer complaints
4. Your general availability and location.