Customer Success & Business Operations Specialist

Part-time | Middleburg Heights, OH | Hybrid

Join a small, growing technology company that helps museums across the country protect some of the world's most treasured collections. We're looking for a proactive, organized professional who enjoys building customer relationships, takes initiative, and follows through on commitments. You'll play an important role in helping our existing customers get the most from our technology while working directly with company leadership on meaningful projects.

This varied position offers flexibility, opportunities to learn new skills, and the satisfaction of making a difference for our customers.

Schedule: Approximately 25–29 hours per week, generally between 9:00 a.m. and 3:00 p.m., Monday through Friday. Hybrid position with 2–3 days per week in our Middleburg Heights office. Some flexibility is available.

Compensation: $25–$32 per hour, depending on experience.

Responsibilities and Duties

• Proactively communicate with existing customers to maintain relationships, understand their needs, and ensure timely follow-up
• Coordinate customer outreach, system health reviews, training opportunities, and other customer success initiatives
• Identify customer needs and opportunities to improve their experience with our products and services
• Maintain accurate customer records, activities, and follow-up tasks in HubSpot
• Coordinate special projects for company leadership and help manage internal projects and deadlines
• Support marketing campaigns and customer communications using HubSpot and Google Workspace
• Assist with other business operations as needed

Success in the Role Means

• Taking ownership of customer relationships and following up without reminders
• Making sure customer questions, requests, and commitments don't fall through the cracks
• Building positive, professional relationships with customers
• Keeping projects organized and moving forward
• Finding answers and solving problems independently
• Producing accurate, high-quality work with minimal direction

Qualifications

• At least 2 years of customer-facing professional experience
• Enjoys communicating with customers and building relationships
• Demonstrates initiative, dependability, and strong follow-through
• Highly organized and detail-oriented
• Communicates professionally and confidently by phone and email
• Comfortable independently managing multiple priorities
• Able to learn new software and technology quickly
• Proficient with Google Workspace
• Experience with HubSpot or another CRM is preferred but not required

Experience in customer success, account management, client services, or business operations is especially relevant.

About Art Sentry

We are a small team that values integrity, teamwork, continuous improvement, and caring for both our customers and one another. If you enjoy building relationships, take ownership of your work, and want to make a meaningful difference, we'd love to hear from you.

Candidates advancing in the hiring process may be asked to complete a short, practical work assessment.

Tagged as: HubSpot