Customer Success Growth Leader

Backstory, headquartered in San Francisco, seeks a Director of Customer Success to lead a growing CS organization and own retention and consumption across the customer base. Youll manage 12 managers and 812 CSMs, aligning cross-functional teams to drive value and expansion while ensuring production-grade use of Backstory across customers.

Youll collaborate with Sales, Professional Services, Technical Support, Studio, and Product, running CS on Backstory itself to demonstrate what the

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