Account Manager

Account Manager – Environmental & Waste Services (Remote, US)

Our client is a fast-growing, provider of managed waste and recycling programs for small and midsized businesses across the country. They're hiring an Account Manager to own a portfolio of customer accounts and turn day-to-day service into long-term partnerships. This is a fully remote role open to candidates anywhere in the US, with about 30% travel for account visits and business reviews.

Projects You'll Work On

• Own a portfolio of SMB and mid-market customer accounts, acting as the main point of contact for service, renewals, and growth.
• Build trusted relationships with business owners and operators by understanding their goals and shaping solutions around them.
• Grow accounts by expanding into new locations, additional waste streams, and complementary services.
• Lead regular business reviews that walk customers through performance, savings, and what's next.
• Track account health, spot trends early, and build action plans that keep satisfaction and results moving up.
• Step in on escalations, pulling together Operations, Finance, Sales, and Legal to close issues fast.
• Support contract renewals and pricing conversations that protect margin and account profitability.
• Keep Salesforce and internal systems current with accurate forecasts and account activity.
• Share best practices with teammates and help build a customer-first culture across the account team.

What Experience You Should Bring

• 3 to 5 years in account management, relationship management, sales, or another client-facing role.
• A track record of growing and retaining customer accounts through service, renewals, and organic expansion.
• Comfort running renewals, business reviews, and performance reporting.
• Solid financial acumen. You can read performance data and turn it into a growth plan.
• Hands-on experience with Salesforce and Excel.
• Strong communication and negotiation skills, with the organization to manage multiple accounts at once.
• Bachelor's degree preferred. Strong equivalent experience will also be considered.

Why This Opportunity Stands Out

• Own a growing book of business from day one, with real influence on retention and expansion.
• Fully remote flexibility paired with a collaborative, cross-functional team.
• Competitive base pay plus variable commission at every level.
• Full benefits from day one: medical, dental, vision, life insurance, and a 401(k) match that vests immediately.
• Generous time off, including a paid birthday, volunteer hours, and a summer Friday off.

Phishing and Scam Awareness

Bluewater Hayes Inc., its clients and affiliates will never ask for credit card information or upfront payment for any equipment or items. We do not conduct text or chat-based interview in lieu of in-person, phone or videoconference interviews. If you suspect you are being the target of a scammer, please call (616) 951-5365 or email [email protected].

Tagged as: Excel, Salesforce