Customer Experience Manager

???? Now Hiring: CX Lead | Digital Customer Experience

???? Onsite Raleigh, NC or Franklin, TN

Are you passionate about creating seamless digital experiences that customers love? Our Client is looking for a CX Lead to drive customer journey optimization, digital innovation, and impactful CX initiatives across web and eCommerce.

What Youll Do:

• Lead digital customer experience initiatives from strategy through execution.
• Optimize customer journeys using UX best practices, journey mapping, and behavioral analytics.
• Partner with UX, marketing, content, analytics, and product teams to improve engagement and conversion.
• Manage multiple CX projects, timelines, workstreams, and stakeholder communications.
• Support digital tools, personalization, CRO, and continuous experience improvement.

What You Bring:

• 57 years of experience in CX, UX, digital marketing, digital operations, CRM, or related fields.
• Proven success leading digital initiatives from concept to delivery.
• Strong customer journey mapping, UX, analytics, and project management skills.
• Experience with CMS, CRM, MarTech, eCommerce, or digital analytics platforms.
• Excellent communication, collaboration, and problem-solving abilities.

???? Ready to make a real impact on digital customer experiences?

Apply to explore this opportunity!

Tagged as: Project Management