Account Manager

Here at HR Soul our solutions amplify the performance of people and the soul of company culture. From strategic planning with CEO’s, partnering with HR leaders on key projects, building high performing teams to coaching and recruiting the future of our client’s organization.

We're partnering with a fast-growing, technology-enabled SaaS company that's looking for an experienced Account Manager to help drive client success, retention, and long-term growth.

This is an ideal opportunity for someone who thrives in a consultative, client-facing environment and enjoys partnering with customers to maximize adoption, optimize business outcomes, and build lasting relationships. This is a remote position with preference for candidates located in the Eastern or Central time zones.

What You'll Do:

• Serve as the trusted advisor and primary point of contact for a portfolio of B2B clients
• Build executive-level relationships and lead strategic business reviews
• Drive SaaS platform adoption, utilization, and overall client success
• Develop success plans aligned to each client's business objectives
• Monitor client health, proactively identify risks, and implement retention strategies
• Partner cross-functionally with Product, Technology, Clinical, Sales, and Operations teams to deliver solutions
• Lead implementations of new features, enhancements, and service initiatives
• Identify opportunities for account growth through renewals, upsells, and cross-sells
• Analyze client data and usage trends to provide strategic recommendations and demonstrate ROI

We're Looking For:

• 4-7+ years of experience in Account Management, Customer Success, Client Services, or similar roles within a SaaS or technology-enabled environment
• Proven success managing strategic client relationships, driving retention, and increasing product adoption
• Strong executive presence with exceptional communication and presentation skills
• Analytical mindset with the ability to translate data into actionable client strategies
• Experience leading cross-functional initiatives and managing multiple priorities independently

Bonus Points For:

• Experience within healthcare technology, pharmacy benefits, or PBM
• Exposure to implementations, change management, or software rollouts
• Candidates who have taken on multiple roles or worked across different functions within the same organization, demonstrating adaptability and broad business acumen

If you're passionate about helping clients succeed while working at the intersection of technology, strategy, and customer experience, we'd love to hear from you.

Diversity Commitment

At HR Soul, we embrace a rich tapestry of backgrounds and experiences within our workplace. We actively encourage applications from women, individuals of color, members of the LGBTQ+ community, people with disabilities, ethnic minorities, immigrants, and veterans.

Equal Opportunity Employment Statement

HR Soul proudly upholds its status as an Equal Opportunity Employer. We prohibit discrimination against any employee or candidate based on various attributes, including but not limited to race (encompassing characteristics historically associated with race such as hair texture and style), color, gender (including pregnancy and related conditions), religion or belief, national origin, citizenship, age, disability, veteran status, union membership, ethnicity, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable laws.

Inclusivity Commitment

HR Soul and its partners are fully committed to ensuring that all qualified individuals are included. We provide reasonable accommodations for applicants and employees with disabilities. If you need assistance during the job application or interview process, or require accommodations to perform essential job functions, please reach out via our contact page: .

Your Rights

HR Soul is dedicated to ensuring that all applicants are aware of their rights concerning workplace discrimination, which is unlawful.

Application Agreement

By applying for this position, you authorize HR Soul to exclusively consider you as a candidate for the specified opportunity. You affirm that the information you provided about your qualifications is true and that you have not misrepresented yourself. Additionally, you agree to keep confidential any details regarding the position that you may learn from HR Soul, sharing such information only as necessary to support your application process. In exchange, HR Soul pledges to make reasonable efforts to represent you throughout the job screening and resume distribution stages.

Salary Transparency Statement

Compensation for this position (and others) at HR Soul is based on multiple factors, including:

• The candidate’s skill set, experience, and education
• Required licenses and certifications
• Geographic location of the office
• Additional business and organizational considerations

In line with local regulations, HR Soul provides a salary range that reflects a reasonable estimate of the base pay for this role in areas where salary disclosure is mandated.

Tagged as: Change Management