Customer Experience Specialist

Customer Experience Specialist

Falls Church, VA (100% Onsite)

$21–$24/hour

Ongoing Temporary Opportunity | 3 Months | Immediate Start

LHH is partnering with a well-established client in Falls Church, VA to identify a Customer Experience Specialist to join their customer-focused team. This is a great opportunity for someone who enjoys building relationships, solving problems, and providing a high level of service in a fast-paced, professional environment.

In this role, you’ll serve as a key point of contact for assigned client accounts, helping ensure questions and concerns are addressed efficiently and professionally. You’ll also partner closely with internal teams and Customer Success Managers to support client needs and create a positive overall experience.

Why You’ll Love This Opportunity

• Immediate start available
• Gain valuable experience supporting a Customer Success team
• Collaborative and professional work environment
• Potential for long-term opportunity and career growth
• Competitive pay of $21‚Äì$24/hour

Schedule & Requirements

• 100% onsite in Falls Church, VA
• Background check required
• Drug screening required
• Employment verification required
• Education verification required upon offer

Key Responsibilities

• Serve as the primary point of contact for assigned client accounts
• Respond to client questions, concerns, and requests in a timely and professional manner
• Deliver exceptional service while creating a positive client experience
• Partner with internal teams to address client needs and provide effective solutions
• Track client concerns and requests while ensuring appropriate and timely follow-up
• Support Customer Success Managers in maintaining positive, long-term client relationships
• Identify opportunities to enhance service and improve overall client satisfaction

Qualifications

• High school diploma or equivalent required
• Strong computer skills with the ability to quickly learn new software and CRM systems
• Excellent customer service, communication, and problem-solving skills
• Strong written and verbal communication abilities
• Ability to think critically and adjust to changing priorities
• Reliable, professional, and team-oriented approach
• Previous experience in commercial real estate or property management is a plus, but not required

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance