Account Manager

Account Manager – Fall River, MA

This job is for a Sales, Account Manager who enjoys meeting with clients, driving sales efforts, managing longterm relationships, developing new accounts and travelling to tradeshows, then this job might be ideal for you. Reporting to the Sales Director, the Sales Account Manager drives customer satisfaction, oversees order management, and leads strategic sales growth.

Responsibilities

• Identify additional sales opportunities and areas to grow revenue within current accounts.
• Act as primary point of contact for assigned customer accounts, and responsible for ensuring ongoing communication and responsiveness.
• Conduct business development and target new clients in key markets (i.e. retail stores, amusement and entertainment centers, fundraising partners, or wholesale buyers).
• Present product lines and updates to customers; recommend merchandise assortments based.
• Assess customer needs and market trends.
• Collaborate with internal teams (e.g., customer service, logistics, merchandising) to ensure accurate order processing and on-time delivery.
• Maintain current knowledge of company products and industry trends to advise customers.
• Track sales metrics, prepare sales reports, forecasts, and analyses to support strategy and performance goals.
• Address and resolve customer issues or concerns promptly to maintain satisfaction.

Qualifications

• 2-8+ years of experience in sales, account management, or B2B customer service
• Requires 10-15% travel to customer locations, trade shows, or company events
• Strong communication and negotiation skills
• Bi-lingual in Spanish is a plus
• Wholesale or distribution experience
• Experience building trust and relationships with customers and internal teams.
• Experience prioritizing multiple accounts and managing time effectively,
• Experience handling detailed sales tasks.
• Comfortable with CRM systems, sales reporting tools, and standard office software.
• Sales-driven mindset with a focus on customer success
• Self-motivated and goal-oriented
• Excellent problem-solving ability
• Ability to work independently and as part of a team