McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. Together, we thrive as we shape the future of health for patients, our communities, and our people.
Backed by the strength of a Fortune 8 company, our entrepreneurial organization develops technologies used by the oncology community to deliver evidence‑based, personalized care, as well as insights used by biopharma companies to accelerate drug development and support the entire treatment journey. Our work powers informed decision making at every pivotal moment in oncology; from the treatment options presented to patients, to the operational considerations for oncology practices, to the design of clinical trials, to the commercial launch plans for new therapies.
Position is responsible for managing all aspects of the technology relationship with our customers. The Account Manager develops, grows, and maintains his/her territory relationships and coordinates and collaborates with various business units within the company to ensure client requests are handled swiftly and successfully.
The Account Manager specifically manages the day‑to‑day relationship of assigned clients in the support and use of iKnowMed G2 EHR, Lynx, CVP, Practice Insights, and Ontada Health. The AM demonstrates current knowledge of all applications along with understanding of appropriate workflow and necessary practice support.
The Account Manager actively participates in the implementation process of accounts in their territory to help facilitate clear transition from implementation to account management and to contribute to the success of both the implementation and the overall adoption of the technologies.
Supports and adheres to the McKesson Specialty Health Compliance Program, to include Code of Ethics and Business Standards.
Key responsibilities
- Build and develop customer relationships, and work with sales partners, network counterparts, and other internal teams to nurture and grow those relationships.
- Develop and maintain a territory business plan to strategically manage his/her territory. Provide day‑to‑day support, including but not limited to post‑go live support, training and re‑training needs, workflow review and optimisation, implementing best practices, and providing program‑related support.
- Support iKM G2 go‑lives to ensure a smooth transition from Implementation phase of project to Account Management.
- Assist customers with resolution of issues in an accurate and timely manner, providing the highest level of customer satisfaction.
Qualifications
- BS degree or equivalent experience in electronic system implementation, installation, and troubleshooting.
- 4+ years specific systems experience within applications with iKnowMed.
- EHR application knowledge and working experience, preferably with iKnowMed G2.
- Knowledge and experience with healthcare operations, clinical, and/or financial systems (i.e. Practice Management Systems, EHR, Pharmacy Management Systems).
Required skills and experience
- Strong organizational leadership skills with the ability to manage multiple priorities with tight and often competing deadlines.
- Familiarity with oncology practice day‑to‑day operations.
- Proficiency with MS Word, Excel, PowerPoint, and Teams.
Travel: Up to 25% travel required.
109,000 – $181,600
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] or (Canada) Accessibility@mckesson.
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