Customer Experience Manager

Resnick Roofing & Contracting Opportunity

Provide the ultimate customer experience to property owners seeking roofing, siding, and solar project replacements and repair!

Are you looking for a position where you can demonstrate your customer service skills, time management, and organization? If you are looking to join a team who utilizes cutting-edge technology to create the ultimate customer experience, this could be for you! Since 2006, Resnick Roofing & Contracting has provided top-level exterior remodeling services to local property owners. As a result, we’ve earned the industry’s most prestigious awards including GAF President’s Club Award-Winning Master Elite Contractor, James Hardie Elite Preferred Contractor, and Inc’s Best Workplaces, to name a few. Our culture is built on the following core values of Strong Work Ethic, Good Character, Initiative, Embracing Change, Balance & Family, and Delivering the Ultimate Customer Experience.

Responsibilities

• Create and maintain an exceptional experience for all prospective Resnick Roofing & Contracting (RRC) customers via incoming phone calls, emails, and walk-in customers from start to finish
• Qualify RRC prospects on phone utilizing proper needs assessment techniques and upfront contracts
• Manage and maintain all outgoing communication relative to online lead requests via Angie’s List, Facebook, and Podium, etc.
• Maintain all RRC KPI sales tracking sheets and docs through GSuite daily
• Assist in all the RRC accounts receivable activities daily, e.g., collections, payment processing, invoicing, etc.
• Maintain inventory levels of all office supplies
• Maintain all platforms of social media including creative content generation which is required on a weekly basis
• Assist in the maintenance of minor changes to RRC website
• Assist in team event building and planning
• Assist with various administrative tasks
• Manage phone systems and answering service software
• Assist with various marketing initiatives e.g., creative, digital, print, etc.

Experience Requirements

• Manage multiple tasks at one-time throughout the day
• Self-disciplined to create blocked calendar of daily schedule and strictly adhere
• Ability to speak articulately
• Knowledge of relevant software applications including MS Office and social media platforms
• Bachelor’s degree preferred

Benefits

• Salary plus bonus
• Medical
• Dental
• 401k Match