Salesforce Administrator Iii

Job description

About the Company
SourceHub operates as a Shared Services Center (SSC) for the ScanSource Group , a U.S.-based multinational company founded in 1992 and headquartered in Greenville, South Carolina. ScanSource specializes in the distribution of global technology products and services from leading partners such as Microsoft, Dell, HP, Intel, and Lenovo, delivering innovation and support that drive our customers' digital transformation.
As SourceHub , we are responsible for delivering Finance and Accounting, Human Resources, Information Technology, Procurement and Supply Chain, Legal and Compliance, and general administrative services with efficiency and quality.

We are seeking a Senior Salesforce Administrator to join our global team and support the continuous evolution of our Salesforce platform. This professional will play a key role in the administration, optimization, governance, and integration of Salesforce solutions, ensuring alignment with business objectives and delivering an efficient user experience across multiple areas of the organization. The position requires close collaboration with stakeholders in the United States and other global teams, making fluent English essential for meetings, daily communication, and reporting activities.

Main responsibilities

• Administer, configure, and optimize the Salesforce platform across multiple clouds.
• Design, implement, and maintain advanced Salesforce Flows and automation solutions.
• Manage user access, profiles, permission sets, and platform security.
• Support and maintain API-based integrations between Salesforce and other enterprise systems.
• Create and maintain reports, dashboards, and performance metrics.
• Conduct requirements gathering sessions with business stakeholders to identify needs and improvement opportunities.
• Evaluate and recommend third-party applications and solutions within the Salesforce ecosystem.
• Support platform upgrades, continuous improvements, and technology enhancement initiatives.
• Develop and maintain technical and functional documentation.
• Provide training and support to end users.
• Ensure adherence to Salesforce governance, compliance standards, and best practices.
• Collaborate with cross-functional teams to align platform capabilities with strategic business objectives.

Requirements and skills

• Bachelor's degree in Information Technology, Computer Science, Systems Analysis, Engineering, or a related field.
• Fluent English, with the ability to actively participate in meetings and communicate effectively with U.S.-based leadership.
• Strong experience with Salesforce platform configuration, administration, and governance.
• Advanced knowledge of Salesforce Flows.
• Experience with Apex, SOQL, and API integrations.
• Knowledge of Salesforce platform security and access management.
• Experience creating reports and dashboards.
• Excellent analytical, communication, and problem-solving skills.
• Ability to manage multiple priorities in a dynamic and fast-paced environment.

Additional information

• Employment under CLT regime (Brazil).
• Competitive salary, aligned with current market standards.
• Meal and/or food allowance (BRL 40.00 per business day).
• Health insurance plan.
• Dental insurance plan.
• TotalPass.
• Remote work model.
• Work schedule: Monday through Friday, from 09:00 AM to 7:00 PM (Brazil time).
• Annual Profit-Sharing Program (PPR), based on performance and goal achievement.
• Birthday Day Off.
• Life insurance.

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Tagged as: CRM Administration, Salesforce