Account Manager

Account Manager | Woodridge, IL | $65K-$70K

Full-Time | On-Site | Monday-Friday, 8-Hour Shift

We're looking for an experienced Account Manager to be the go-to person for our customers, guiding them from order placement through delivery. You'll manage day-to-day relationships, coordinate orders, and partner closely with our Sales, Production, Purchasing, and Shipping teams to make sure every customer need is met accurately and on time.

What you'll do:

• Serve as the primary point of contact for assigned customer accounts
• Process and manage orders received by email and fax
• Track orders from placement through delivery, proactively flagging updates and catching issues before they become problems
• Respond to customer questions on orders, deliveries, returns, and more
• Collaborate across Sales, Production, Purchasing, and Shipping/Receiving to keep customers satisfied
• Juggle multiple accounts and priorities without losing accuracy or attention to detail

What you bring:

• 5+ years of customer service or account management experience
• EDI and SAP experience
• Manufacturing and/or logistics background
• Strong communication, organization, and problem-solving skills
• A self-starter mindset and comfort working independently or as part of a team

Proficiency in Excel, Outlook, Word, and PowerPoint required. High school diploma or equivalent and 2+ years of manufacturing experience preferred.

If you're ready to be the steady, reliable point of contact customers can count on, we'd love to hear from you.

Tagged as: Excel