Role Overview
The Customer Success team is responsible for driving sustainable business growth and fostering deep relationships with Whatnot’s sellers. The Customer Success Manager will collaborate with strategic and fastest-growing partners, building the foundation for helping early sellers achieve near and long-term business success.
What You Will Do
Develop and nurture early seller relationships, manage a pipeline of high-growth sellers, and grow seller business through clear, data-driven POVs and recommendations.
Why It Might Be a Fit
The ideal candidate is a self-starter who thrives in ambiguity, is passionate about sellers, people, and shaping the future of e-commerce, and has experience in a customer-facing or revenue-driving role where trust, urgency, and follow-through mattered.
Requirements
- Strong selling and relationship-building skills
- Customer instinct
- High ownership and resourcefulness
- Speed and adaptability
- Strong teammate instincts
- Analytical judgment
- Comfort holding sellers accountable
- Genuine curiosity about Whatnot’s product, categories, and seller communities
- AI-forward working habits
Benefits
- Generous Holiday and Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave
To apply for this job please visit linkedin.com.
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