Associate Customer Success Manager

Role Overview

The Associate Customer Success Manager will retain and grow a dedicated book of customers, working alongside the Head of Customer Success and the six-person customer success team. The role is built for someone early in their career (0-1 years of experience), and new grads are welcome.

What You Will Do

The Associate Customer Success Manager will own a book of business end to end, from onboarding through renewal and expansion, as the single point of contact and trusted advisor. They will run a proactive cadence on every account, become a product and customer expert, and learn fast by shadowing calls and getting hands-on coaching.

Why It Might Be a Fit

The ideal candidate will be technical, strategic, and commercial, with a strong ability to communicate, work fast and proactively, and be curious, coachable, and low-ego. They will thrive in a fast, evolving startup and be excited to help build a customer success program from the ground up.

Requirements

• 0-1 years of experience
• New grads welcome
• STEM or technical degree, or something that shows you’re entrepreneurial
• Customer-facing internships or jobs a plus
• Experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn a plus
• Fluent written and spoken English
• Ability to work Eastern hours

Benefits

• Competitive compensation
• Monthly performance bonuses
• Opportunities for growth and learning