Role Overview
The Customer Success Manager will own a book of customers end to end, from onboarding through renewal and expansion, and drive growth by deeply understanding customers’ desired outcomes and providing an exceptional experience.
What You Will Do
The role involves owning a book of business, running proactive cadences on every account, becoming a product and customer expert, juggling multiple customers and projects, and prioritizing based on impact.
Why It Might Be a Fit
The ideal candidate will be technical, strategic, and commercial, with excellent communication skills, a fast and proactive approach, and a curious, coachable, and low-ego mindset.
Requirements
- 2-5 years in a customer-facing role (customer success, account management) at a technical SaaS product
- Experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn
- Fluent written and spoken English
- Ability to work Eastern hours
Benefits
- Competitive compensation based on experience
- Monthly performance bonuses
- Opportunity to work with a fast-growing startup
To apply for this job please visit jobs.ashbyhq.com.
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