Role Overview
The Enterprise Customer Success Manager will own a focused book of our largest and most complex accounts, driving growth and retention through proactive cadence, product expertise, and strategic planning. The role requires 5+ years of experience in customer success or account management at a technical SaaS product.
What You Will Do
The manager will own a book of business end to end, from onboarding through renewal and expansion, and will be responsible for running a proactive cadence on every account, becoming a product and customer expert, and tying usage to business outcomes.
Why It Might Be a Fit
The ideal candidate will be technical, strategic, and commercial, with a strong ability to communicate, process information quickly, and take initiative. They will be comfortable getting technical, have a low ego, and be self-directed.
Requirements
- 5+ years of experience in customer success or account management at a technical SaaS product
- Experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn is a plus
- Fluent written and spoken English
- Ability to work Eastern hours
Benefits
- Competitive compensation
- Monthly performance bonuses
- More
To apply for this job please visit jobs.ashbyhq.com.
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