Customer Experience Manager

Role Overview

This role is suited to an experienced, commercially minded CX professional who can turn strategy into action. The role involves leading and championing the implementation of CX initiatives, improving the end-to-end customer journey, and working across the branch network to embed practical, measurable change.

What You Will Do

Key responsibilities include leading and implementing the CX roadmap, championing CX initiatives across the branch network, analysing customer feedback, partnering with other teams to translate insights into practical actions, and promoting CX across the business.

Why It Might Be a Fit

The ideal candidate is an experienced CX professional who combines commercial thinking with practical delivery, with a strong analytical capability, excellent communication and relationship-building skills, and a degree in Marketing or Business.

Requirements

• Extensive experience in CX, particularly delivering CX initiatives that drive measurable outcomes
• Strong analytical capability, with the ability to interpret customer and operational data to identify improvement opportunities
• A solid understanding of marketing principles and customer behaviour
• Proven experience leading change and influencing stakeholders across different functions and levels of the business
• The ability to translate insights into practical actions that improve the customer experience
• Excellent communication and relationship-building skills
• A degree in Marketing or Business is preferred

Benefits

• Competitive salary package with annual salary and performance reviews
• Ongoing career and development opportunities
• Recognition and genuine appreciation through a variety of formal and informal programs
• Novated leasing
• Purchased leave
• Partner discounts across banking, health insurance, and fitness