Customer Success Manager – East Coast Region

Role Overview

The Customer Success Manager will serve as the primary point of contact supporting a portfolio of customers and is responsible for managing account relationships, supporting ongoing program implementations, and working collaboratively across the organization to ensure customer and business goals are met.

What You Will Do

The CSM will engage customers, build strong working relationships with K-12 school leaders, sustain business growth and profitability, and provide white-glove, high-touch service to strategic and top-tier accounts.

Why It Might Be a Fit

The ideal candidate has a passion for service, is a patient and active listener, and has exceptional organizational and project management skills.

Requirements

• Passion for service
• Patient and active listener
• Knowledge of best practices in customer service and retention
• Exceptional organizational and project management skills
• Self-awareness, decisive judgment, clarity, attention to detail, organization, ability to handle ambiguity, and goal orientation
• Proficient with applicable software applications
• Excellent communication and interpersonal skills
• Experience in the field of education, school/district leadership, educational publishing/technology
• 3+ years of experience in literacy instruction, structured literacy / science of reading, reading intervention, or K-12 English Language Arts curriculum
• Strong working knowledge of the K-12 education and literacy/curriculum publishing industry
• Highly organized and able to juggle multiple tasks and priorities
• Self-driven and proactive nature
• Demonstrated leadership qualities
• Proven ability to identify expansion opportunities, position value, and skillfully handle customer objections in renewal and growth conversations
• Experience partnering with Sales / Account Executives in a co-owned account model to drive coordinated, revenue-focused customer engagement
• Willingness and ability to travel to strategic districts and schools as needed
• Results-oriented mindset with a track record of contributing to renewal, expansion, and revenue targets
• High computer literacy and ability to learn new software
• Team-first mindset with a focus on continuous improvement

Benefits

• Medical, dental, vision, and Life & Disability Insurance
• 401k plan with partial employer match
• Paid Time Off
• Paid holidays
• Tuition reimbursement
• O’Connor days (company-wide office closure between Christmas and New Year’s Eve)
• Other perks