Role Overview
We are looking for a highly motivated Customer Retention & Cancellation Specialist to join our Cuenca team. Your primary responsibility will be to work directly with customers who are considering canceling their scheduled auto glass service.
What You Will Do
Contact customers who request to cancel their scheduled service, make every reasonable effort to retain and save the customer’s order, handle customer objections professionally, and provide appropriate solutions.
Why It Might Be a Fit
The ideal candidate is confident, persuasive, fluent in English, comfortable handling objections, and able to take ownership of difficult customer conversations.
Requirements
- Minimum 2 years of experience in Customer Service, Retention, Sales, Collections, Call Center Operations, or a similar customer-facing role.
- Fluent English is required — both spoken and written.
Benefits
- Competitive salary
- Performance incentives
To apply for this job please visit windshieldhub.applytojob.com.
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