Customer Experience Specialist

Role Overview

This role is an individual contributor position responsible for the successful execution of customer order fulfillment with positive customer experience. The Customer Experience Specialist will establish and maintain effective relationships across all areas of the business.

What You Will Do

Manage customer orders, complete analysis of standard inventory reports, provide proactive and professional internal stakeholder communication and external customer communication, and resolve customer concerns.

Why It Might Be a Fit

The ideal candidate will have a high school diploma, post-secondary education in Supply Chain, Business or related field, and a minimum of 2 years’ experience in a customer-facing role, supply chain, warehousing, or transportation.

Requirements

• High school diploma
• Post-secondary education in Supply Chain, Business or related field
• Minimum of 2 years’ experience in a customer-facing role, supply chain, warehousing, or transportation
• High attention to detail with excellent organizational skills
• Ability to manage multiple tasks in a high-change environment
• Working knowledge of Microsoft Office
• Working knowledge of ERP Systems (ex. SAP) and Power BI
• Strong written and verbal communication skills

Benefits

• Medical
• Dental
• Vision
• 401(k) with match
• STD/LTD/AD&D/Life
• HSA
• FSA
• EAP
• Hospital indemnity
• Accident Insurance
• Identity and Fraud Protection Plan
• Legal
• Critical Illness