Role Overview
As a Lead Data Analyst, you’ll drive analytics within a dedicated customer operations model to improve how we resolve complex and time‐sensitive customer issues—speed, reliability, quality, and end‐to‐end outcomes—and scale what works across our wider Operations teams.
What You Will Do
You’ll drive analytical models for strategic capacity planning, take ownership of data pipelines, develop and implement robust models to predict outcomes, and provide critical insights to assess the operational health of the Total Services function.
Why It Might Be a Fit
You’ll collaborate closely with operational leads, workforce management, quality, training, and knowledge management to bring your insights into real change for our customers and help drive our mission!
Requirements
- Quantitative Foundation
- A Statistical Mindset
- 4+ years of experience in analytics
- Demonstrated ability to approach complex problems with a strategic mindset
- Experience working with operational team analytics
- Experience working with complex data models in SQL and analysing it using advanced SQL/Python/R
- Experience with data visualisation tools (Looker, PowerBI, Tableau etc.)
- Bias to action – you identify what needs to be done and make it happen
To apply for this job please visit linkedin.com.
Follow us on social media