Senior Customer Success Manager (SaaS) – LATAM

Role Overview

The Senior Customer Success Manager LATAM owns Wiser’s customer portfolio in Latin America, mainly retailers and brands in Mexico. Acting as the main point of contact from onboarding to renewal, this key role ensures clients get measurable value from Wiser’s tools.

What You Will Do

Own the LATAM portfolio, act as the trusted advisor for each account, prepare and lead renewal negotiations, identify upsell and cross-sell opportunities, and work with internal teams to meet client needs.

Why It Might Be a Fit

The ideal candidate has 5+ years of experience in Customer Success, Account Management or consulting in a B2B SaaS or data business, including large or strategic accounts. They must be fluent in Spanish and English, have a proven track record on renewals, retention and upsell, and be comfortable with data.

Requirements

• 5+ years of experience in Customer Success, Account Management or consulting in a B2B SaaS or data business, including large or strategic accounts.
• Proven track record on renewals, retention and upsell, with ownership of revenue targets.
• Fluent Spanish and English, spoken and written.
• Based in Mexico, with the right to work there.
• Comfortable with data: able to read a dataset, spot inconsistencies and turn numbers into a business story.
• Strong client presence: able to lead executive meetings, negotiations and escalations.
• Autonomous and organized, able to work with a manager in a different time zone.
• Experience with a CRM (ideally Salesforce) and excellent mastery of Microsoft Office Suite, including Excel and PowerPoint.