Role Overview
The Senior Customer Success Manager will own a $7M–$15M book of enterprise AI accounts, moving them from signed contract to realized value fast. The role requires 5-7 years of relevant experience, including B2B SaaS pedigree, AI deployment fluency, and consulting-grade problem structuring.
What You Will Do
The Senior Customer Success Manager will own portfolio health end-to-end, drive time-to-value, partner with Forward Deployed Engineering, run the commercial cycle with Sales, deliver executive-facing moments, spot and scope expansion, and improve the playbook.
Why It Might Be a Fit
The ideal candidate will have carried an enterprise book at a B2B SaaS product company, been close to a real AI/agentic deployment, and be comfortable next to a Forward Deployed Engineer. They will think commercially, communicate cleanly across altitude, and be comfortable in ambiguity.
Requirements
- 5-7 years of relevant experience
- B2B SaaS pedigree
- AI deployment fluency
- Consulting-grade problem structuring
- Executive presence
- Sharp analytical thinking
- Outcome-oriented and scrappy
Benefits
- Equity in addition to competitive cash compensation
- 100% Employer-Paid Medical, Dental & Vision options
- Paid Parental Leave
- $500 Annual Learning Fund
- $150 Monthly Wellness Fund
- 401k via Betterment
- Relocation support to the San Francisco Bay Area (where applicable)
- Office-related perks: pre-tax Parking & Transit account, daily curated lunch, always-stocked snacks/drinks, and secure bike storage.
To apply for this job please visit jobs.ashbyhq.com.
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