Role Overview
Act as a trusted partner for Wix Enterprise and DeviantArt accounts, ensuring long-term customer success and growth. Collaborate with product teams to develop tailored onboarding workshops and training sessions. Champion customer feedback to shape the future evolution of the platform.
What You Will Do
Conduct regular business reviews, drive growth by identifying expansion opportunities, and facilitate the renewal process. Work directly with successful clients to provide solutions for complex use cases.
Why It Might Be a Fit
The ideal candidate has 13+ years of experience in customer success or account management roles, is fluent in Japanese and English, and has a strong interest in art, subculture, and fan communities.
Requirements
- 13+ years of experience in customer success or account management roles in a SaaS company
- Fluent in Japanese and business-level English
- Ability to present complex ideas in an accessible and engaging way
- Ability to identify customer business objectives and pain points
- Curiosity, growth mindset, and genuine interest in tech and industry
- Proactive mindset and collaborative nature
- Strong interest in art, subculture, and fan communities
To apply for this job please visit jobs.smartrecruiters.com.
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