Inside Sales Manager – Account Success Representative

Role Overview

Manages the activities and performance of the Account Success Representative and Digital Sales Support team, providing leadership and expertise in customer relationship management, retention, account growth, and customer satisfaction. Develops and implements customer success strategies and engagement programs that support current and future customer needs, drive account retention and expansion opportunities, and strengthen long-term customer relationships.

What You Will Do

Leads and develops the Account Success Representative and Digital Sales Support team, establishes clear goals and performance expectations, drives execution of customer success strategies, provides leadership and coaching, and oversees customer portfolio health.

Why It Might Be a Fit

Champions a customer-first approach, fosters a culture of accountability and collaboration, and utilizes customer insights and performance data to identify opportunities for process improvements and enhance customer outcomes.

Requirements

• Bachelor’s Degree (accredited), or in lieu of degree High School Diploma or GED (accredited) and four (4) years of relevant work experience.
• 3 years of business-to-business sales management plus three years in direct business-to-business sales, or two years of inside sales management experience (in addition to education requirement).
• 3 years Internal requirements – of proven success in a Level 4-6 sales position.

Benefits

• medical, dental, vision, life insurance, and short-term disability
• stock purchase plan
• company matching on a 401(k)
• paid vacation, holidays, and personal days