Strategy & Operations Manager, EMEA Growth & Engagement

Role Overview

The Strategy & Operations Manager will join the EMEA Growth & Engagement team to drive the growth and long-term health of Wolt+ and Deliveroo Plus across 40+ markets in Europe and the Middle East. The role involves identifying and prioritizing opportunities to improve member experience and subscription health, understanding customer needs and behaviors, and driving initiatives to measurable business results.

What You Will Do

The successful candidate will build a clear view of the largest opportunities to improve member engagement and subscription health, understand the member lifecycle end to end, and own initiatives from initial problem definition through to execution and results. They will also build and run an experimentation roadmap, track and own key performance indicators, and collaborate with local and regional teams to ensure strategies reflect customer needs and market context.

Why It Might Be a Fit

The ideal candidate will have 5+ years of relevant experience in strategy & operations, consumer growth, or engagement at a leading consumer technology/platform company, or in subscriptions, loyalty, or membership businesses. They will be comfortable structuring ambiguous problems, working with data, and making decisions based on results. Strong problem-solving, analytical, and customer judgement skills are required, as well as experience owning measurable business results and managing cross-functional teams.

Requirements

• 5+ years of relevant experience in strategy & operations, consumer growth, or engagement at a leading consumer technology/platform company, or in subscriptions, loyalty, or membership businesses
• problem-solving and prioritisation skills
• analytical and experimentation skills
• customer and lifecycle judgement
• business ownership and independence
• people and project management skills
• AI fluency
• business acumen and eye for superb user experience

Benefits

• Benefits package