Customer Success Associate – Account Manager, Business Licensing (Hybrid)

Role Overview

The Customer Success Associate (CSA) – Account Manager is a member of the Account Services Department within CT’s Business Licensing (BL) Team. In this role, you will build upon your foundational customer service and account management skills to support clients with licensing renewals and throughout their lifecycle.

What You Will Do

Manage a portfolio of clients, build and maintain client relationships, serve as the primary point of contact for client inquiries, receive and coordinate new orders and project requests, and provide regular updates and guidance regarding renewals and licensing activities.

Why It Might Be a Fit

The CSA – Account Manager serves as the primary point of contact for assigned clients, overseeing both the client relationship and the fulfillment of Business Licensing work. This role requires strong multi-tasking abilities, professional communication, organization, problem-solving, and project management skills to ensure clients receive timely, accurate, and exceptional service.

Requirements

• Bachelor’s degree preferred, or an equivalent combination of education and relevant experience
• 1 to 2 years of customer service, account management, licensing, compliance, or related experience required
• Exceptional interpersonal and relationship-building skills
• Strong customer service mindset
• Ability to handle sensitive information with professionalism, discretion, and sound judgment
• Adaptability and willingness to learn in a dynamic regulatory and compliance environment
• Strong organizational, time management, and project coordination skills
• Ability to work independently while balancing multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills
• High attention to detail with a strong focus on accuracy and quality
• Proficiency with Microsoft Office Suite, Adobe Acrobat, and other business applications
• Proven problem-solving skills and the ability to navigate complex situations effectively
• Positive, resilient attitude with the ability to approach challenges as opportunities
• Strong collaboration skills and the ability to work effectively across departments and teams
• Ability to identify client needs and recommend appropriate solutions and services

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

Tagged as: Project Management