Customer Success Manager (Strategic Accounts)

Role Overview

We are seeking an experienced Customer Success Manager to manage a portfolio of strategic enterprise customers across Australia and New Zealand. The role combines strategic customer success leadership with a strong commercial mindset.

What You Will Do

The Customer Success Manager will own and manage a portfolio of strategic enterprise customers, build trusted relationships with executive sponsors, and develop and execute customer success plans aligned to customer business objectives.

Why It Might Be a Fit

The ideal candidate will have 5+ years of experience in Customer Success, Strategic Account Management, or related customer-facing roles, with a strong customer success background and commercially-minded approach.

Requirements

• 5+ years’ experience in Customer Success, Strategic Account Management, Enterprise Account Management or related customer-facing roles
• Proven success managing large, complex enterprise or strategic accounts
• Experience building relationships with senior stakeholders, including Director, VP and C-level executives
• Strong customer success background with demonstrated success in driving retention, adoption and customer outcomes
• Commercially minded with experience supporting renewals, account growth, upsell and cross-sell initiatives
• Experience within SaaS, software, information services, legal technology, tax and accounting technology, governance, risk and compliance (GRC), regulatory technology or related industries
• Strong consultative selling, stakeholder management and strategic planning skills
• Exceptional communication, presentation and executive engagement capabilities

Benefits

• Flexible Working Arrangement – Work from Anywhere and Hybrid Working
• Learning and Development opportunities
• Access to health and wellness programs
• Parental leave benefits that exceed legislative requirements