Customer Success Manager Technical Operations

Role Overview

As a Customer Success Manager Technical Operations, you play a central role in the success of integration projects and the progression of our clients. You intervene from the first steps of onboarding to understand business issues, frame needs, secure technical integration, and organize production.

What You Will Do

Main responsibilities include project management, onboarding and functional framing, technical expertise, data and SQL, customer success, adoption, and loyalty, and continuous improvement and capitalization.

Why It Might Be a Fit

The ideal candidate will have strong client orientation, excellent oral and written communication, analytical spirit, technical curiosity, and problem-solving taste, with experience in project management, technical Customer Success, integration, functional ERP consulting, business analysis, or technical account management.

Requirements

• Project management
• Technical knowledge of FTP protocols, APIs, and Windows server and SQL server environments
• SQL and databases: Good mastery of SQL: reading, understanding, and adapting queries, joins, filters, aggregations, coherence controls, and anomaly analysis
• Integration and data: Understanding data flows, connectors, APIs, and web services; ability to analyze mappings and dialogue with technical teams
• Accounting and ERP: Experience with accounting software or ERP and good understanding of client accounting, invoices, payments, lettrages, and aged balances
• SaaS and Customer Success tools: Good understanding of SaaS B2B environments and strong client orientation are desired