Senior Customer Success Manager

Workato is seeking a Senior Customer Success Manager to join our growing team on the West Coast. The ideal candidate will have 5+ years of experience in consulting, customer success management, and technical account management, with a strong understanding of complex businesses and stakeholder processes. The role involves developing strategic business relationships, providing technical product expertise, and driving customer adoption and retention.

Requirements

• BS or equivalent education
• 5+ years of experience in consulting, customer success management and technical account management
• Experience in Integration and/or business automation
• Understanding of large complex businesses with many stakeholders
• Awareness of each of the following roles day to day processes and expertise in several; People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations
• Comfortable operating with revenue targets
• Impressive track record of high customer retention and growth
• Strong sense of customer empathy and customer-centrism
• Excellent interpersonal and communication skills
• Strong problem solving and analytical thinking
• Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments
• A passion for and belief in the power of automation to drive business value
• Prior Experience in Digital Transformation preferred

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance