Customer Success Manager

Role Overview

As a Customer Success Manager, you will be responsible for coordinating customer relationships, acting as a liaison between product management and the customer, and developing success plans for customers. You will also prioritize and drive resolution on raised customer concerns, promote opportunities for two-way communication, and supervise and facilitate the customer’s adoption of our solution features and functionality.

What You Will Do

Your responsibilities will include handling overall responsibility for coordinating the customer relationship, acting as a liaison between product management and the customer, developing success plans for customers, prioritizing and driving resolution on raised customer concerns, promoting opportunities for two-way communication, and supervising and facilitating the customer’s adoption of our solution features and functionality.

Why It Might Be a Fit

We are looking for a candidate with 3+ years of experience in a customer-facing services role, including issue resolution and escalation management at both the business owner and executive levels. You should also have 1+ year of project management experience with Workday HCM, Payroll, or Financials. Additionally, you should have functional domain expertise with Financials, customer management experience in a complex software or SaaS environment, and a proven track record of collaborating and building strong relationships with customers, especially at the executive level.

Requirements

• 3+ years in a customer-facing services role (consulting or account management) that includes issue resolution and escalation management at both the business owner and executive levels
• 1+ years project management experience with Workday HCM, Payroll, or Financials
• Functional domain expertise with Financials (in addition to HCM/Payroll) is preferred
• Customer management experience in a complex software or SaaS environment
• Proven track record to collaborate and build strong relationships with customers especially at the executive level
• Demonstrated ability to engage across corporate functions (Sales, Services and Product Management)
• Account management / adoption planning experience preferred
• Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership, host webinars
• Excellent organization, time management, data analysis, and communication skills
• Ability to travel up to 15%
• Fluency in English is essential

Benefits

• Base salary range: zł188,400 PLN – zł282,600 PLN
• Bonus Plan or a role-specific commission/bonus
• Annual refresh stock grants awarded by Workday Inc.
• Comprehensive benefits

Tagged as: Data Analysis, Project Management