Revenue Operations Director, Global Customer Success

Role Overview

As a Revenue Operations Director for the Customer Success & Solutions COE, you will serve as the strategic operating partner for the COE which supports Customer Success, Value Management, Solution Consulting, and Enterprise Architecture. You will architect the cross-COE ‘state of the business’ view, align global practices with Geo field teams, and drive operational efficiency at scale.

What You Will Do

High-Impact Responsibilities: Unify Operating Rhythm, Strategic Rigor & Prioritization, Rules of Engagement, Planning Methodology & Advisory, Global Performance Design & Reporting, Project Ownership, Strategic Narrative Support.

Why It Might Be a Fit

We’re looking for a curious mind and courageous collaborator who brings sun-drenched optimism and drive. You’ll do meaningful work with Workmates who’ve got your back, and in return, we’ll give you the trust to take risks, the tools to grow, the skills to develop, and the support of a company invested in you for the long haul.

Requirements

• Strategic Execution: 8+ years SaaS experience scaling strategy (Design → Pilot → Scale) across customer-facing functions.
• Cross-Functional Operations: Deep expertise spanning both presales and post-sales operational domains.
• Planning and Analysis: Proven track record in consumption/usage models and planning methodology.
• Stakeholder Leadership: Skilled at leading across matrixed structures (functional vs. Geo), negotiating RoEs, and driving executive change management.
• Management: Experience coordinating another person’s workload: helping prioritize, coaching and developing, and driving successful outcomes.

Benefits

• Annual refresh stock grants
• Workday Bonus Plan
• Role-specific commission/bonus