Senior Program Manager, GTM Platform Operations

Role Overview

The Sr. Program Manager, GTM Platform Operations will lead, oversee, and optimize end-to-end operations, security, compliance, and program delivery across the Business Technology (BT) Go-To-Market (GTM) Platform ecosystem. This high-impact strategic role will drive complex operational and strategic programs, establishing robust governance frameworks, and partnering with cross-functional leadership both within and outside the BT organization.

What You Will Do

The ideal candidate will be responsible for steering strategic operations programs across diverse GTM (Salesforce) platforms and core operational tools, leading vital operational, security, and infrastructure initiatives specifically tailored to federal government GTM (Salesforce) platforms.

Why It Might Be a Fit

The ideal candidate is a strong IT Program Manager with deep experience with GTM (Salesforce) technology experience, excellent business engagement skills, strong technical judgment, and a proven ability to collaborate across many stakeholders in a large organization.

Requirements

• 8+ years of experience in information systems, enterprise applications, IT program management, or related technical leadership roles.
• 8+ years of experience partnering directly with cross-functional, globally distributed teams—including Program Managers, Developers, and Business Analysts—to deliver enterprise-scale solutions across the GTM (Salesforce ecosystem).
• 8+ years of experience supporting enterprise information systems, core operational infrastructure, or IT program management functions.
• 8+ years of experience owning technology roadmaps, IT program governance, complex delivery execution, and strategic system outcomes.
• 8+ years of experience with core enterprise information systems, cloud platforms, integration architecture, or enterprise management tools.
• Ability to Program Manage Cross Functional Intake from Scoping to Execution, by Providing Technical Leadership during Execution through Sprint Planning and driving continuous Process Improvements through Retrospectives
• Working experience in a globally distributed team
• Proven track record of implementing AI-driven workflows, machine learning integrations, and generative AI tools to optimize business processes and operational efficiency.
• Solid understanding of AI/ML governance, data privacy standards, and ethical AI implementation frameworks within enterprise software environments.
• Experience leveraging AI-powered analytics and predictive modeling to enhance GTM forecasting, decision-making, and strategic resource allocation.
• Strong proficiency in Agile, Scrum, and Hybrid program management methodologies with expertise in managing complex, multi-track technical roadmaps.
• Demonstrated expertise in cross-functional leadership, change management, and building strong alignment across product, engineering, and business leadership.

Benefits

• Dental insurance
• Vision insurance
• Workday Bonus Plan
• Annual refresh stock grants

Tagged as: Change Management, Forecasting, Salesforce