Unit Manager, Customer Operations

Role Overview

Manage operational activities of the Ground Handling Department, focusing on safe equipment handling and staffing. Coach and develop team members, including supervisors and agents.

What You Will Do

Oversee daily operations, manage staff scheduling, conduct employee performance reviews, and administer reports.

Why It Might Be a Fit

The successful candidate will have proven success as a team leader, with the ability to preplan manpower and equipment.

Requirements

  • Proven success as a Team Leader with ability to preplan manpower and equipment
  • Ability to work independently, set and meet own deadlines
  • Ability to work well with all levels of management and support staff
  • Able to defuse conflicts among team members
  • Familiarity with Microsoft Office Suite
  • Prior experience with internal controls processes for accountable items

Benefits

  • Paid training
  • Holiday pay
  • 401(k)
  • Vacation
  • Family travel on the American Airlines network
  • Medical and dental available

To apply for this job please visit wd503.myworkdaysite.com.

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